Frequently Asked Questions

We have complied a list of frequently asked questions below to answer any queries you might have regarding ordering online, wholesale, or the café.

Online Orders

Common questions about ordering coffee and products on our website.

All orders weighing up to 1kg (1-4 bags of 250g coffee) are shipped with free delivery via Royal Mail 24 as standard, with a cut off time of 2pm for same day despatch.

Orders weighing over 1kg will automatically be upgraded to free delivery via Parcelforce Express24 with a guaranteed next working day delivery when ordered before 11am (Monday - Friday).

Shipping upgrades including next working day, next working morning, and Saturday deliveries, are all available for additional fees. If you are looking for more information, including International delivery, please head to our shipping page for more information on destinations and pricing.

All orders being shipped outside the UK will be charged depending on weight:

0 - 500g = £7.50
500g - 1kg = £9.50
1kg - 2kg = £12.00

International orders placed before 2pm will be dispatched that day.

Our standard bags/boxes are 250g, unless otherwise stated. If you require larger amounts, select either 500g or 1kg on the product page on our website.

We send our coffee as whole beans as standard, but if you wish to have yours ground, simply select your grind size (between Espresso, Filter or French Press) and we'll do the rest for you!

If you're looking to have your coffee ground on a regular basis, we recommend trying a subscription where we'll send you weekly pre-ground coffee!

It sure is! See our breakdown below:

New Retail Boxes
Fully recyclable & biodegradable.

Coffee Pouches
Fully compostable, made from 100% natural materials.

Coffee Bags (250g and 1kg)
100% fully recyclable plastic (4), check with your local council before recycling.

Labels
We only use paper labels with biodegradable adhesive, no plastic here.

Boxes & Tape
We use paper adhesive tape, and all our boxes are 100% cardboard and fully recyclable.

We have made the decision to remove the valve from our standard retail bags in our effort to ensure fully sustainable retail packaging; since valves are predominantly non-compostable plastic.

After tasting testing, we found that our coffee performed better in non-valved bags. Often one-way valves can not ensure volatile particles entering the bag and negatively impacting the beans inside – this includes oxygen which will increase the ageing process of the coffee.

Furthermore, valves on coffee bags were originally included in mind for higher pressure dark roasted coffee, whereas much less carbon dioxide is released from light to medium roasted coffee, making the valve more redundant.

Once opening your bag, we recommend storing your beans in an opaque, airtight container to make sure your coffee stays fresh for as long as possible.

If the label has been on for a few days, the adhesive may be fully dry and won't always peel off very easily. If you're using your coffee labels on your reusable tins, simply leave a note next time you order and we'll ship an extra fresh label with your beans.

If you have selected, or ordered over 750g of coffee/products before 11am, your order will be shipped with Parcelforce express24 - meaning you will receive your order the following working day.

For all other orders, your order will be shipped with Royal Mail, on the Royal Mail 24® service. This service has the aim to be delivered within 1-2 working days, it can often be longer than this. This service includes tracking only once a delivery attempt has been made.

If you are receiving a payment error regarding your Postcode, this is due to the postcode you have entered not exactly matching the postcode your bank has on record. This could be either an incorrect or out of date postcode for the card you're using, or simply a formatting issue (capital letters and spacing).

Please note that we do not have any control over payment gateways and you will need to contact your bank directly to resolve any issues.

If you're still having problems with your order, please feel free to contact us and we can try and troubleshoot as best we can in order to get your coffee delivered to you.

Roasting Coffee

Our ethos when it comes to sourcing & roasting coffee from all around the world.

We roast almost everyday Monday - Friday. When you order from our website, we’ll always send out our most fresh and recently packed beans, although we recommend ensuring a resting period before you start brewing!

We source our green coffee through importers who work directly with the farmers, to develop lasting relationships with the people growing the beans, and create positive development at origin. This allows us to deliver coffee that is both ethically sourced, and of the highest quality.

We priorities; long-lasting relationships with the farmers & co-operatives; sustainable growth at all stages of the supply chain; ethical trading; pricing averaging three times that of fairtrade; promoting positive trade; and buying direct.

If you’d like to know more about our ethos and some of the special & unique coffees we’ve been lucky enough to carry over the years. Continue reading

We use light to medium roast profiles for the majority of our coffees, especially for single origins. Espresso blends tend to have a slightly more developed roast in order to bring out the best qualities in espresso.

Nathan, our head roaster, is a certified Q Grader.

Coffee Subscriptions

Everything you need to know before committing to a coffee subscription!

Absolutely! We have a range of subscriptions for you to choose from, including; Filter, Espresso and Capsules subscriptions. Head to our subscriptions collection to see them all!

When you've decided on your ideal subscription, and your desired amount of coffee, next is to choose your ideal delivery frequency. Most common options include every 1, 2, 3 or 4 weeks.

You are able to swap out products in your subscription. Simply head to My Subscriptions in your account, and head to 'Swap Product'. Here you will be able to select an alternative coffee subscription.

If you haven't quite got through all of your last coffee, or if you know you're not going to be in for your next delivery - you can skip your next delivery!

We do! Head to our Gift Subscription page and take a look through all our prepaid subscriptions for 3, 6 or 12 months!

We do! You can find our coffee in many other coffee subscription services – such as Batch Coffee – where you'll receive our coffee alongside fellow UK roasters!

Wholesale

Head to our wholesale section to read through our services & offerings and be sure to drop us a message if you're interested in becoming a partner with us!

We do indeed, simply drop us an email requesting a coffee price list, and we’ll zip one over to you!

We do more than just coffee! We have strong and long-lasting relationships with our ancillary goods partners for your cafe or hospitality business, this includes tea, chocolate and ceramics.

We are proud to work with some of the best coffee equipment manufacturers in the world! We can recommend the best, most efficient equipment for your needs and we can provide technical and educational assistance and training on how to get the most out of your coffee machines.

We are regional distributors and resellers for La Marzocco espresso machines, Marco brewers, and Mahlkonig grinders, amongst others.

We offer training and advice for all our wholesale customers, to help you get the most out of our coffee. Whether you have zero, or years & years of experience we can help you pull a mean espresso, and pour a perfect latte. We’re flexible to you in our approach, and we’ll cover barista training, maintenance, cleaning, and coffee evaluation, to name a few.

You can! If you’re looking to carry some of our beans, please take a look at our current offering, and drop us an email including the beans you’d like to try and some information about your business and we'll be sure to send you some samples to try!

We offer free local delivery for our wholesale businesses within a 10 mile radius of Birmimgham city centre! We deliver every Tuesday, with a minimum order of 5kg per delivery required to qualify. See our local delivery page for more information!

We like to cut down on our single use plastics, and we offer metal tin storage containers to transport our coffee. This vastly decreases the amount of bags and cardboard boxes, lowering both our and our customer's footprint! If you’re interested in making the switch, please drop us a message.

Bristol Street Cafe

All your questions regarding our café located on Bristol street in the Southside area of Birmingham.

We’re open 8am - 4pm midweek (Monday - Friday), and 9am - 3pm weekends (Saturday - Sunday).

We do accept walk-ins! If there are tables free, you are welcome to sit in and enjoy your food & drink, and a member of staff will let you know if your table has an upcoming booking.

For weekends, and brunch sittings however, we would recommend booking your table ahead of time to avoid the disappointment of not getting a seat. You can reserve a table here.

We serve brunch 9am - 2pm Everyday. View our Menus.

We do! Not only do we have vegan meals on our menu, but most of our other meals can be adapted to meet your needs. We also try to stock vegan sweet options, as well as a host of alternative milks including oat, almond, coconut and soya.

Whilst we do not have a dedicated gluten free menu, the majority of our meals can be adapted to be gluten free, and we also stock gluten free bread. All meals which can be made without wheat are clearly marked on the menu, but if you’re unsure please ask a member of staff. 

Despite offering gluten free menu options, we are not a gluten free kitchen. Cross-contamination could occur and we are unable to guarantee that any item can be completely free of allergens or traces.

Absolutely! All doggies welcome 🐶

There is one hour free parking on Bristol Street, in front of the cafe. For additional parking there is pay and display parking on Wrentham St. and Bromsgrove St. as well as more private parking behind the café.

Our café on Bristol Street, in Southside Birmingham is only a 10 minute walk from Grand Central Station, where you will find main train, bus and tram routes into the city.

Absolutely! Our full line up is on the retail shelf as soon as you enter the café. Ask a member of staff for more information and recommendations, and we’ll be happy to grind the beans for you if you don’t have a grinder at home.

Further Questions

Can't find the answer to your question? Please fill out the contact form on our contact page, and we'll get back to you as soon as possible. Thank you.