Shipping

Standard UK Shipping

All orders weighing up to 1kg (1-4 bags of 250g coffee) are shipped with free delivery via Royal Mail 48 as standard. This means Royal Mail will attempt to deliver within two to three days of receiving your parcel. 

Orders weighing over 1kg will automatically be upgraded to free delivery via Parcelforce Express24 with a guaranteed next working day delivery when ordered before 11am.

 

Upgrading your Shipping

Available upgrades for orders up to 1kg before 11am:

  • Royal Mail 24 – Aims to deliver the next working day (£1.50)
  • Parcelforce express24 – Assured next working day delivery (£5.00)


Available upgrades for all orders before 11am:

  • Parcelforce expressAM – Next working day delivery before noon (£10.00)
  • Parcelforce Saturday – Saturday delivery (£15.00)

 

Same Day Despatch

Our cut-off times for same-day despatch are as follows for each shipping service:

  • Royal Mail 24/48 – Orders before 2pm (Monday - Friday)
  • Parcelforce express24 / espressoAM – Orders before 11am (Monday - Friday)
  • Parcelforce Saturday – Orders before 11am (Friday)

All orders placed over the weekend and holidays will be despatched on the next working day (Mondays, excluding Bank Holidays)

 

Subscription Shipping

All subscriptions up to 1kg will be shipped via Royal Mail 48 as standard. Subscriptions over 1kg will be shipped via Parcelforce express24 for next working day delivery. All shipping fees are inclusive of each subscription.

Single 250g subscriptions will be shipped in our new large letter sized boxes with 50% less packaging. This ensures your coffee will be delivered through your letterbox, and now in a more eco-friendly way.

 

Letterbox Delivery

All retail coffee orders* and subscriptions up to 500g will be delivered in our letterbox friendly boxes via free Royal Mail 48, meaning no more missed deliveries.

*Excluding selected products including brewing equipment or merchandise (depending on size and weight).

 

International Shipping

All orders being shipped outside the UK will be charged depending on weight:

0 - 500g = £7.50
500g - 1kg = £9.50
1kg - 2kg = £12.00

International orders placed before 2pm will be dispatched that day.

 

Royal Mail Industrial Action

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further national strike action during the festive period.

Update: Due to Industrial Action, Royal Mail is currently experiencing some delays. If you have ordered with a Royal Mail delivery, please expect delays in your delivery until the following working week. We apologise for any inconvenience caused. 

 

Whilst Royal Mail will make efforts to keep services running and execute contingency plans, it is likely to cause significant disruption when strike action is taking place.